Refund & Return Policy

Thank you for choosing Conex Box Shipping Containers LLC as your trusted source for shipping containers and cabins. We strive to provide you with top-quality products and excellent customer service. In the event that you need to return a product, please review our Return & Refunds Policy below.

1. Returns Eligibility: You may initiate a return for a product purchased from Allianz Shipping Containers LLC within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return: To initiate a return, please follow these steps:

Send an email to info@conexboxshippingcontainers.com with the subject line “Return Request – [Your Order Number].”
In the email, provide your order number, the reason for the return, and any relevant photos or details to support your request.

Our customer service team will review your request and respond within 7-14 business days with further instructions.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.

4. Inspection & Approval: Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If the product is approved for return, we will proceed with the refund process.

5. Refund Process: Refunds will be processed using the original payment method used for the purchase. Please allow 10-14 business days for the refund to reflect in your account after the approval of the return.

6. Non-Refundable Items: Certain items are not eligible for return and refund, including customized or modified containers that were tailored to your specific requirements.

7. Damaged or Defective Products: If you receive a damaged or defective product, please contact us at info@conexboxshippingcontainers.com within 7 days of receiving the order. We will work with you to resolve the issue promptly.

8. Contact Us: For any questions or concerns regarding returns and refunds, please contact our customer service team at:

Email: info@conexboxshippingcontainers.com

Note:

Conex Box Shipping Containers LLC reserves the right to update or modify this Return & Refunds Policy at any time without prior notice.
This policy applies only to products purchased directly from Conex Box Shipping Containers LLC.
Thank you for choosing Conex Box Shipping Containers LLC. We value your business and aim to ensure your satisfaction with our products and services.